Q. What is glucono-delta-lactone?
A. Glucono delta-lactone is a naturally occurring food additive used as a leavening agent.
Q. Does glucono delta-lactone have dairy in it as it is lactone?
A. No, it does not contain dairy and should not be confused with lactose.
Q. My son/daughter has PKU and is not allowed to have protein. Why don’t you label the product with the exact protein level?
A. By regulation we have to state to the nearest gram.
Q. What does “may contain traces of” mean?
A. We state “may contain traces of” on our packaging if there is a risk of cross contamination with one of the priority food allergens.
Q. I bought a package of your favorite sandwich bread/french bread and pizza mix and there is no yeast packet in it.
A. We are sorry to hear that you are missing your package of yeast in your bread mix. This does happen from time to time because the yeast packet is put in manually. We would be happy to send you a coupon as well as a packet of yeast to you. Please include the date on the box so we can report it to our quality control department.
Q. Are there tree nuts or peanuts in your facility?
A. That depends on the facility. There are no nuts in the facility that produces the mixes, breads, crackers, cereal bars, frozen pizza and most of the pretzels, including twists, sticks and honey mustard. There are nuts in the facility that produces the candy bars, wafers, cookies, and covered pretzels (fudge, yogurt).
Q. Are your gluten-free products GMO-free and why can’t you mark this on the package?
A. We are in the process of verifying our product via the Non-GMO Project. To date, we have 5 verified products!
Currently verified products:
Q. Are your mixes dairy and casein free?
A. Both of the Gluten-Free Pantry mixes are dairy and casein-free.
Q. Are any of your loaves or English muffins dairy and casein free?
A. All the loaves are dairy and casein-free, except the Cheese Loaf. Our English muffins are not dairy and casein-free.
Q. How do you read your expiration dates?
A. Our dates are read by day/ month /year in this fashion: 05JAN11 or 05012011.
Q. How do you store your loaves?
A. Because our loaves do not contain preservatives, they must be kept frozen at all times.
Q. The breads are very hard to get apart if they are frozen. What do you suggest?
A. Allowing our breads to defrost a bit will make separating them easier. Simply refreeze.
Q. Where can we buy your products?
A. Our products are available at most of the major grocery stores. Please see in the section “Find Glutino Near You” for more information.
Q. When I make my GFP bread it always rises too much and comes out of the machine. Sometimes it is very hard. Why?
A. When making gluten free bread, the secret is to only let the bread mix once and rise once. If your bread machine has a gluten free setting you can use this or if you can program it then you can set it to mix once for approximately 18 minutes and rise once for 55 min. The baking should take about 55 minutes. If you let your bread mix twice and rise twice all the elasticity is being removed from the bread and it just becomes hard and will rise out of the machine.