TO: Open Letter to Customers

FROM: Steven Singer, President – The Glutino Food Group

RE: Bagels Availibility Issue

DATE: January 18, 2008

I’m writing to apologize.

All of us at Glutino are incredibly committed to putting “you”, our most valued customers, first. Your letters and calls regarding the lack of availibility of our bagels were taken very seriously and touched all of us profoundly. We understand your frustrations and deeply regret the inconvenience this has caused you.

In the past few months, the demand for our bagels has grown dramatically across North America. As a result, we have not been able to cope adequately with the production constraints this situation has engendered and some of our valued customers have not been able to purchase our bagels. We recognize that this situation is inconsistent with what you’ve come to expect from us, as a leader in the gluten-free industry. But please rest assured that we are working diligently to meet this growing demand which is why we have invested heavily in automating our bagel production line in order to have bagels available as soon as it’s possible.

Please note that we hope to be able to fill orders and have bagels available in stores summer 2008 when our automated bagel production line is up and running. Meanwhile, we are working in a reduced capacity to sustain smaller inventory levels in stores.

At Glutino, our desire is to serve customers’ needs better than anyone else, and our values are honesty and integrity. We are doing everything within our power to be back in stock just as soon as it’s possible. Please visit our site regularly for bagel availibility updates.

Thank you for your understanding and for your continued support.

Steven Singer