Q. What is glucono delta-lactone?
A. Glucono delta-lactone is a naturally occurring food additive used as a leavening agent.
Q. Does glucono delta-lactone have dairy in it as it is lactone?
A. No, it does not contain dairy and should not be confused with lactose.
Q. My son/daughter has PKU and is not allowed to have protein. Why don’t you label the product with the exact protein level?
A. By regulation we have to state to the nearest gram. Our co-packers don’t always give us the exact amount, so we are unable to do so.
Q. What does “may contain traces of” mean?
A. We state “may contain traces of” on our packaging if there is a risk of cross contamination with one of the 8 top allergens.
Q. I always buy your gluten-free crackers and frequently over 50% are broken.
A. We are aware of the problem and understand this is frustrating for our customers. Our logistics department is looking into a solution. We are happy to send you a coupon to replace your crackers. Please include the date on the box so we can report it to our quality control department.
Q. I bought a package of your Favorite Sandwich Bread/French Bread and Pizza Mix and there is no yeast packet in it.
A. We are sorry to hear that you are missing your package of yeast in your bread mix. This does happen from time to time because the yeast packet is put in manually. We would be happy to send you a coupon as well as a packet of yeast to you. Please include the date on the box so we can report it to our quality control department.
Q. Are there tree nuts or peanuts in your facility?
A. That depends on the facility. There are no nuts in the facility that produces the mixes, breads, crackers, breakfast bars, and frozen meals. There are nuts in the facility that produces the chocolate bars, wafers, cookies, organic bars, cereals, breadsticks and pretzels.
Q. Are your gluten-free products GMO-free and why can’t you mark this on the package?
A. We are in the process of verifying our product via the Non-GMO Project. To date, we have 12 products that are verified with more to come!
Currently verified products:
Q. Are any of your products organic?
A. Yes, our Chocolate Peanut Butter Organic Bars, Chocolate Banana Organic Bars and Wildberry Organic Bars are organic.
Q. Are your mixes dairy and casein free?
A. All of the Gluten-Free Pantry mixes are dairy and casein free except the Favorite Sandwich Bread and the Pancake and Waffle mix.
Q. Are any of your breads, bagels or English muffins dairy and casein free?
A. All the premium breads are dairy and casein free. Our English muffins and bagels are not dairy and casein free.
Q. How do you read your expiration dates?
A. Our dates are read by day/month/year in this fashion: 05JAN11 or 05012011.
Q. How do you store your breads and bagels?
A. Because our breads and bagels do not contain preservatives, they must be kept frozen at all times.
Q. The breads are very hard to get apart if they are frozen. What do you suggest?
A. Allowing our breads to defrost a bit will make separating them easier. Simply refreeze.
Q. Where can we buy your products?
A. Our products are available at most major grocery stores. If you are having trouble finding them, we can give you the number of our distributor in your area or you can always order through glutenfree.com.
Q. When I make my GFP bread it always rises too much and comes out of the machine. Sometimes it is very hard. Why? A. When making glutenfree bread, the secret is to only let the bread mix once and rise once. If your bread machine has a glutenfree setting you can use this or if you can program it then you can set it to mix once for approximately 18 minutes and rise once for 55 min. The baking should take about 55 minutes. If you let your bread mix twice and rise twice all the elasticity is being removed from the bread and it just becomes hard and will rise out of the machine.