Q. My son/daughter has PKU and is not allowed to have protein. Why don’t you label the product with the exact protein level?
A. By regulation we have to state to the nearest gram. Our co-packers don’t always give us the exact amount, so we are unable to do so.
Q. What does “may contain” mean?
A. We state “may contain” on our packaging if there is a risk of cross contamination with one of the 8 top allergens.
Q. I bought a package of your Favorite Sandwich Bread and there is no yeast packet in it.
A. We are sorry to hear that you are missing your package of yeast in your bread mix. This does happen from time to time because the yeast packet is put in manually. We would be happy to send you a coupon as well as a packet of yeast to you if you contact customer service at www.glutino.com/contact-us or at (201)-421-3970. Please include the date on the box so we can report it to our quality control department.
Q. Are there tree nuts or peanuts in your facility?
A. That depends on the facility. To ensure that the product formulation you would purchase matches allergen disclosures, the best source of information is the labeling at the time you are considering purchasing a given item, for ingredients can change and therefore only the product labeling will have the most accurate information
Q. Are your gluten-free products GMO-free and why can’t you mark this on the package?
A. We are in the process of verifying our product via the Non-GMO Project. To date, we have 12 products that are verified with more to come!
Currently verified products:
Q. Are any of your breads or English muffins dairy and casein free?
A. All the premium breads are dairy and casein free. Our English muffins are not dairy and casein free.
Q. How do you read your expiration dates?
A. Our dates are read by day/month/year in this fashion: 05JAN11 or 05012011.
Q. How do you store your breads?
A. Because our breads do not contain preservatives, they must be kept frozen at all times.
Q. The breads are very hard to get apart if they are frozen. What do you suggest?
A. Allowing our breads to defrost a bit will make separating them easier. Simply refreeze.
Q. Where can we buy your products?
A. Our products are available at most major grocery stores.
Q. When I make my GFP bread it always rises too much and comes out of the machine. Sometimes it is very hard. Why?
A. When making glutenfree bread, the secret is to only let the bread mix once and rise once. If your bread machine has a glutenfree setting you can use this or if you can program it then you can set it to mix once for approximately 18 minutes and rise once for 55 min. The baking should take about 55 minutes. If you let your bread mix twice and rise twice all the elasticity is being removed from the bread and it just becomes hard and will rise out of the machine.